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Webinars:
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Recorded Webinars
Below are links to a variety of recorded webinars hosted and moderated by our team at MyPlaceToLearn and presented by our trainers and coaches as well as numerous client organizations and their subject matter experts. Topics range from leadership development, dealing with adversity, elected official and local government employee training to healthcare administration.
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| Local Government and Leadership Development Topics | |
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Dealing With Difficult Personalities
Description: The job of the elected governing body is to represent the citizens and taxpayers and to lead the municipality by determining and requiring appropriate and excellent organizational performance. This webinar will focus on the governing body's own unique job and differentiate their roles and responsibilities from those of the City Manager and staff.
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Managing Public Meetings and Group Dynamics
Description: This Webinar speaks to those who participate, lead, or facilitate any type of meeting—public hearing, informal discussion, brainstorming session, or others. It reviews the basic elements of an efficiently-run meeting, such as agendas, public input, minutes. Learn how to maximize participation by facilitating the process of a meeting and spell the difference between unsuccessful meetings and those that are smooth, efficient and even rewarding.
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Dealing With Difficult Personalities
Description: Participants learn how to better deal with various personality types, both personally and professionally. Lisa and the participants discuss how to analyze your personal hot buttons to avoid confrontations, be proactive in all conversations and modify your personal communication style for positive long-term results.
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Strategic Planning and Performance Management – Lead Your City or Organization to the Next Level!
Description: This webinar is based on the full day workshop presented by Ms. Tilton for the National League of Cities Congress of Cities in Orlando, Florida on System Integration™. System Integration™ (SI) is governing in a box. It’s easy to understand! It’s easy to implement! And, it works! SI is built on the premise that three important functions in city administration must be integrated to achieve the level of service and results elected officials seek. SI provides a roadmap with progress measures and accomplishment indicators for both the council and the City Manager.
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Understanding Others: It’s All About Perspective
Description: Many of us incorrectly assume and act on the basis that others see the world exactly as we do. In truth, we each have our own unique way of interacting with others. Learn about and discuss four distinct interpersonal styles and the concept of style flexibility. Learn how to better relate to co-workers, regardless of your and their common mode of communicating.
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Conducting City Manager Evaluations – What to Include and What to Avoid 
Description: The governing body's challenge to say what they expect regarding city performance and then hold the City Manager or Administrator accountable is frequently the cause for miscommunication that leads to relationship, role and responsibility breakdown. This webinar will provide you with a successful three part program to build a productive working relationship with your City Manager. The program provides methods to measure city-wide accomplishments, to measure the City Manager's adherence to policy and to review the City Manager's leadership abilities in 10 core competencies areas.
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Re-Engineering Work Processes and Creating Organizational Change
Description: At the heart of reengineering is the notion of "discontinuous thinking” or recognizing and breaking away from the outdated rules and fundamental assumptions underlying city operations. These rules of work design are based on assumptions about technology, people, and organizational goals that no longer hold. Learn how to lead your city to achieve breakthrough performance improvements in areas affecting productivity, cost savings, quality, and citizen satisfaction.
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Building and Repairing Trust as a Public Leader
Description: As a public leader, if we do not have trusting relationships with our constituents, fellow leaders and staff, we simply will not be effective. But what is trust? How do we know when we have trust and most important, how do we repair it when trust is lost? In this workshop, learn what you can do to repair and build trust as well as be a trustworthy public leader.
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Lessons in Local Government Leadership - Part 2
Description: Part 2 of this program provides further insights into how each of us can be a leader in our daily lives and make a positive difference, whatever our title or civic position. Participants will understand that genuine leadership is not conferred by a title or limited to city hall but is dwelling within each one of us. True leadership is demonstrated through our everyday actions and the way we influence the lives of those around us. During this program, we will cover six key leadership points as well as give you some insight into how to awaken the leader in you!
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Delivering the Goods: A Government Leaders Guide to being a Smart-Buyer in Government Contracting
Description: This session is designed to equip local leaders with the tools and strategies to manage risk and achieve results through contracting. In this webinar, local government leaders will learn what is happening in the contracting world. They will learn first-hand what local government leaders are doing, how they are doing it, and what results they’re achieving. A range of issues and real-world examples will be presented that deal with contracting. This is not a legal approach to writing contracts, but rather a strategic and managerial approach to thinking and acting as smart-buyers when considering and entering into contract relationships.
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Conducting Effective Public Meetings to Engage the Community in Dialogue
Description: How can you better engage the public in decision making? Examine the drawbacks of the traditional public meeting format and learn alternative methods of involving the public in a meaningful dialogue about public policy issues. Learn the difference between positions and interests, how to effectively frame issues for solutions, and how to engage the public as "partners in problem solving."
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Lessons in City Leadership - Part 1
Participants will understand that genuine leadership is not conferred by a title or limited to city hall but is dwelling within each one of us. True leadership is demonstrated through our everyday actions and the way we influence the lives of those around us. During this program, we will cover six key leadership points as well as give you some insight into how to awaken the leader in you!
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Description: A Great Meeting happens when every participant in the meeting has an equal opportunity to influence the outcome. The atmosphere must be cordial, yet allow for disagreement. The participants must understand the purpose of the meeting and be committed to making decisions in the best interest of the group as a whole.
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Moving from Criticism to Feedback - Part 2, Deflecting Defensiveness
Description: Our tendency, when we feel we’ve been personally attacked is to become defensive. This approach can damage our reputation and create negative impressions regarding our ability to perform the duties we were elected to perform. Participants in this session will learn a six-step method for providing feedback and learn to receive criticism without becoming defensive. We will also address effectively handling emotions under pressure.
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Customer Service in an Anti-Government Age
Description: In this era of tax reform and anti-government sentiment, elected officials and public employees are constantly faced with the challenge to improve their service image. Local, regional, national, and global realities facing local policy makers have never been so complex and difficult. Shrinking budgets and increasing citizen demands can make this a seemingly impossible task. Learn how to improve city services with a 5-Point Service Model which links accountability and responsiveness to the service experience. See why your customers are unique and what you can do to manage their expectations and improve your city’s image.
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Moving From Criticism to Feedback - Part 1, Communication Modes
Description: Dealing with criticism has become a ongoing part of an elected officials job. How we deal with criticism, both giving and receiving, has an impact on our community, our relationships, our constituents and therefore our job success. Participants in this session will learn three specific modes of communication and how one style, regardless of the circumstances, can help foster professional relationships and enhance productivity.
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Strategic Planning and Performance Management – Lead Your City or Organization to the Next Level!
Description: This webinar is based on the full day workshop presented by Ms. Tilton for the National League of Cities Congress of Cities in Orlando, Florida on System Integration™. System Integration™ (SI) is governing in a box. It’s easy to understand! It’s easy to implement! And, it works! SI is built on the premise that three important functions in city administration must be integrated to achieve the level of service and results elected officials seek. SI provides a roadmap with progress measures and accomplishment indicators for both the council and the City Manager. The presenter will share and discuss results achieved by local government organizations already benefiting from the application of System Integration practices and implementation handouts will be provided.
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Description: Based on the best selling book Monday Morning Leadership, by David Cottrell, this webinar is designed to provide an overview on mentoring your leadership personnel to help them develop eight key leadership principles. The concepts are simple, doable, and can be implemented immediately. But, more importantly, they work! They work because the principles are relevant to the realities and challenges faced by your leaders every day.
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Description: Research shows that people who learn how to work “HAPPY” not only thrive, they are much more successful. In other words, learning how to maximize your wellbeing at work improves your engagement and performance. To quote Albert Schweitzer, “Success is not the key to happiness. Happiness is the key to success” Here are some highlights of the WORK HAPPY webinar recorded December 17, 2009. -What Makes Really Happy People Different Than Everyone Else-- and -How We Can Become More Like Them Job Expectations and Happiness -The 8 Steps to “Work Happy”
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Innovative Ideas from the Top Sustainable Cities
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Sustainable Cities and the Transportation Riddle
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Presenters: Lisa Kealer-Carver, Moxie Consulting
Presenters: Terri Bianco, TB Enterprises
Presenters: Donna Zajonc
Presenters: Dr. Todd H. Arwood
Presenters: David M. VanSlyke, Ph.D.
Presenters: Nan Stager, Asst Dir, Indiana Conflict Resolution Institute
Presenters: Colette Collier Trohan CPP-T, PRP
Presenters: Ken Carnes, Owner, Proseris LLC
Presenters: Ellen Raim, Principal, CorragioGroup
Presenters: George Beard, Mark O. Hatfield School of Government, PSU